Technical Support

Purchase Tech Support

Only £9.95 + VAT

From February 2008, we offer expert technical help concerning Freeview TV, Sky Digital or TV interference problems for a very reasonable fee of £9.95 + VAT with secure online payment by Google checkout.

For this you'll receive expert advice from a qualified electronics engineer with over 20 years experience in the radio and TV field to assist you in diagnosing your technical problem. A registration form for this service is provided below, together with applicable terms and conditions.

Paid Technical Help

If you would like detailed help with a particular problem related to Freeview reception, TV interference, Set Top Boxes or Sky Digital (excluding Sky+), then we provide the answers for a small one-time fee of £9.95 + VAT.

What You Get

We offer far more comprehensive advice on digital TV related problems than can be obtained on most web forums, spending time to provide detailed, personalised responses to all queries received. We also offer a reasonable number of follow-up e-mail dialogues in order to ensure client satisfaction. To date 100% of clients have been satisfied with our service and consider it good value. We aim to give easy to understand technical solutions and problem solving advice, so we won't baffle you with science if you have limited technical knowledge.

Difficult to Answer Questions

There are some questions which are frequently asked which are very difficult to answer, so please avoid asking questions like "Freeview reception is poor in my block of flats, so would an aerial in my flat work better?". Quite frankly, this type of question is about like asking "how long's a piece of string?" as I have no idea about your proximity to the nearest transmitter or the local terrain between you and the transmitter and cannot answer your question with any degree of certainty.

Please complete this form ONLY after making payment via Google Checkout (payment button above) if you are seeking advice.

Digital TV Technical Support Request

Terms and Conditions

Refund terms - If, for whatever reason, we are unable to provide an e-mail response to your question then we'll provide a full refund of any payment made. In this case you will receive an e-mail with no technical advice informing you that a full refund of the fee £9.95 + VAT has been made.
Consultancy time - With our technical support service you are paying for our time in responding to your question, not for us to resolve your problem.
Provide us detail about your problem - When completing the form please provide as much detail as possible about the fault or problem you are experiencing. After all, our advice will only be as good as your description of the problem.
E-mail us supporting information - If you have documents or an attachment to send to us, then please after making payment.
Follow-up e-mails - Should our first suggestions fail to resolve the problem, we will endeavour to provide one additional e-mail response, limited to a maximum of 20 minutes of total expended consultancy time.
If things go wrong - We offer no guarantee to fix problems as part of this service. Our not being able to fix an issue does not entitle you to a refund of our consultancy fee, which covers time spent answering your question. That said, we always endeavour to make our technical solutions as comprehensive and accurate as possible to ensure value for money and the best chance of problem resolution.
Disclaimer - When remotely diagnosing difficult technical problems there is always some scope for misinterpretation or error based on us not physically being able to assess the problem for ourselves. Hence our advice is based on your own description of the problem and is provided in good faith and to the best of our ability.
Injury or death - You understand and agree that KSL Consulting will not be held responsible for injury or death resulting in your acting on the advice given nor any damage to your equipment resulting either directly or indirectly from acting on advice given.

Privacy

Your privacy is something we take very seriously. We never supply personal details including e-mail addresses to any third party and we don't use e-mail addresses for any form of direct marketing activity.

Your e-mail address is solely used to provide technical support and to answer questions relating to Sky TV, provide help with TV interference (TVI) or Freeview reception problems, all based on the information provided.

When you are satisfied that we have fully answered your query, we will archive your e-mail for a period of up to six months before deleting it. This is done in case of further query and for our own reference purposes. All data is kept on UK located servers, all of which have the latest security patches and firewalls in place to prevent data loss.

We require your postcode in order to answer questions relating to TV reception and to determine which UK transmitter serves your area, so that we can best answer your technical question.

What People Say

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