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Suffer Poor Reception?
If you are seeing an on-screen message on your Freeview receiver stating that you must retune your set top box to add new channels, or you are experiencing missing Freeview channels or have the wrong channel numbers in your set top box EPG, then this page will provide some help with the retuning process.
Further advice is given on our digital retuning page.
Re-tuning your Freeview set top box or digital TV regularly will ensure that you can continue to enjoy all the new free to air digital television channels on offer and that the channel numbering is correct.
In January 2011 there have also been some recent Freeview channel number changes to add ITV1+1 which require the retuning of your set top box (STB). In addition viewers of the Mendip TV transmitter will need to do a full re-tune due to recent Multiplex changes. See the Arqiva Website for details.
With most Freeview receivers, solving the problem of missing channels or incorrect channel numbers in the EPG means a simple re-tune.
Freeview box re-tuning is also needed to add new channels such as ITV1+1, Channel One (a re-branded version of Virgin 1), ITV2+1, Viva, Dave, Five US, More4 and ITV4. This is done through the receiver installation menu which is normally accessed from the handset by pressing either the "setup" or "menu" button. Once the On-Screen Menu is up, an "installation" Menu option should be present, which should be selected. This is usually done with the up and down arrow keys on the handset. If a password is needed to access the installation menu (as on some Humax set top boxes) this is normally 0000 or 1234 by default.
In the installation menu an option normally exists for "Add channels > manual or automatic". Choose the automatic option, which will then search all UHF channels (DVB-T multiplexes) for new channels and install them into the EPG (Electronic Programme Guide).
This procedure will also implement the recent Freeview channel number changes. When all the Freeview channel numbering changes have been completed in your set top box EPG, ITV1+1 should now be on channel 33 and ITV2+1 on Channel 27. Also check that ITV4 is on Freeview channel 24, More4 on EPG channel 14, Film 4 is on Channel 15 and Five USA on EPG channel 31.
If any of these channels are missing or have the wrong channel numbers assigned in your EPG, we recommend that you do a full re-installation (retuning) of your set top box, PVR and/or TV. Again an option for this should be present in the "installation" or "installer menu" of your Freeview equipment. Further help on re-tuning is available at www.tvretune.co.uk.
If you experience problems in adding the new Freeview channels such as ITV1+1, then try disconnecting the aerial input cable to your set top box and carry out a full 'Re-Installation', 'Auto Setup' or 'Auto Tune' depending on the terminology used on your set top box. On some receivers you may need to return to "Default Factory Settings" to delete the current EPG channels. At the end the receiver will report "No channels found". Then re-connect the aerial and do another re-installation or auto-tune which should then completely replace the Freeview EPG channel line up to include all new channels. It will also update your receiver to reflect the new channel numbering scheme.
We apologise that we can't give specific advice for different models of Freeview receivers, but the installation procedure and method of adding new channels is generally fairly similar between the various boxes. Specific advice can be obtained from the manufacturer of your set top box or PVR at http://www.tvretune.co.uk.