Add New Freeview Channels : Virgin 1 & Dave

If you are seeing an onscreen message on your Freeview receiver stating that you must retune your set top box to add new channels such as Virgin 1 and Dave or you are experiencing missing Freeview channels in your set top box EPG, then this page will provide some help with the retuning process so that you can enjoy these new free to air digital television channels.

There have also been some recent Freeview channel number changes which require retuning your set top box (STB).

Add Missing Freeview Channels

With most Freeview receivers, solving the problem of missing channels from the EPG and adding new channels such as Virgin 1, Dave, Five US, More4 and ITV4 is done through the receiver installation menu. This is normally accessed from the handset by pressing either the "setup" or "menu" button. Once the menu is up, an "installation" menu option should be present, which should be selected. This is usually done with the up and down arrow keys on the handset. If a password is needed to access the installation menu (as on the Humax 8000T) this is normally 0000.

In the installation menu an option normally exists for "Add channels > manual or automatic". Choose the automatic option, which will then search all UHF channels (DVB-T multiplexes) for new channels and install them into the EPG (Electronic Programme Guide).

It will also carry out the recent Freeview channel number changes. When all the Freeview channel numbering changes have been completed in your set top box EPG, Sky News should now be on channel 82. Check that ITV4 is on Freeview channel 30, More4 on EPG channel 13 and Five US on EPG channel 35. If these channels are not present, we recommend that you do a full re-installation (retuning) of your set top box. Again an option for this should be present in the "installation" or "installer menu" of your Freeview box.

If you experience problems in adding the new Freeview channels such as ITV 4 and More 4, then try disconnecting the aerial input cable to your set top box and carry out a full reinstallation. On some receivers you may need to return to "default factory settings" to delete the current EPG channels. At the end the receiver will report "No channels found".

Then re-connect the aerial and do another re-installation which should then completely replace the Freeview EPG channel line up to include all new channels. It will also update your receiver to reflect the new channel numbering.

We apologise that we can't give specific advice for different models of Freeview receivers, but the installation procedure and method of adding new channels is generally fairly similar between the various boxes. Specific advice can be obtained from the manufacturer of your set top box or PVR.

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