A quick test of Sky signal is the first thing to do if reception problems like Sky HD pixelation or a 'no satellite signal is being received' message is present. Pixelation and breaking up of the Sky picture is usually caused by poor signal quality and can normally be improved by dish realignment. The procedure for this is provided below:
The procedure is the same on Sky HD as it was on older Sky + and non-recording types of Sky box.
Press 'Services' on the Sky handset followed by buttons 4, 6 in quick succession. This should bring up the 'Signal Test Menu'. Sky signal quality should be at least 50% during dry weather, but may fall to 40% during heavy rain or extreme weather.
The Signal Lock Indicator should indicate 'Locked' and the 'Network ID' should read '0002'. An incorrect Network ID indication means that your Sky dish is aligned on the wrong satellite.
The signal strength reading is less critical and varies according to the type of LNB fitted to the dish and the length of coaxial cable feeder used. The longer the cable run, the lower the signal strength reading will be on the Sky signal test screen.
Typically a signal strength reading of 60% or more is expected. Anything lower than that may imply LNB problem, excessive cable lengths or you may need to realign your Sky dish. Our Sky dish installation page provides tips to help with realigning the satellite dish. A satellite meter is required to get the best signal.
If no Sky signal is being received we provide help to fix the problem on our no satellite signal page.